Midland, MI (Remote) - -
Seeking to leverage my extensive experience in real estate, tech / success management, and strategic leadership that would excel in a Director or Leadership role in an investment or Real Estate company.


Senior Manager of Customer Success - Realpage - Richardson, TX - Remote (March 2023 - Present)
> Manage a high-performing customer success team that consistently exceeds performance targets.
> Collaborate cross functionally with support, sales, and product teams, ensuring a unified approach.
> Define procedures and operations to plan, prioritize, execute, and measure success of CS initiatives.
> Implemented process enhancements that reduced unmanaged churn and revenue loss by 17%.
> Delivered effective training programs to consistently achieve a 95% customer satisfaction rate (CSAT).
> Establish relationships with key customers to serve as an escalation point for top customer concerns.

Broker / Operations Manager - Latest Realty - Midland, MI (October 2018 - March 2023)
> Manage offers, negotiation, and property acquisition by converting prospective property owner leads.
> Develop budget, renovation, maintenance, marketing, listing, and sales plan for acquired properties.
> Oversee additional agents, sales, licensing, continuing education, accounting, and tax requirements.
> Consulting and analysis of markets, property valuation, and risk management for real estate investors.

Team Leader / Realtor - Modern Realty (July 2015 - October 2018)
> Manage property acquisition, disposition, negotiation, contract execution, and support through closing.
> Supervise and assist team regarding listing, pricing, negotiations, inspections, appraisals, and closings.
> 2015 Midland Board of Realtors Rookie of the Year completing 29 transactions in the first 6 months.

Web Technologies Programmer - Mid Michigan College (May 2011 - August 2014)
Web Manager - Clare-Gladwin RESD (January 2008 - May 2011)
Webmaster - Delta College Corporate Services (August 2006 - January 2008)
Web Tech / Help Desk - Delta College (August 2002 - August 2006)


Real Estate Skills: Licensed Broker, Market Analysis, Financial Analysis, Investment Analysis, Property Valuation, Negotiation, Contract Execution, Property Acquisition, Brokerage Operations Management, Property Development, Property Management, Investment Funds Management, Risk Management, Due Diligence, Ordinance Review, Exception Requests, Property / Site Identification, BPO & Appraisal Appeal

Business Skills: Strong Work Ethic, Positive Attitude, Thrive in Team Environment, Excellent Adaptability, Constant Learner, Team Coaching And Mentorship, Negotiation, Process Optimization

Technology Skills: FetchGIS, ArcGIS, LandID, LoopNet, Realpage Analytics, Salesforce, Office365, G-Suite, Slack, Teams, Zoom, HTML, CSS, Javascript, PHP, MySQL, SQL, Oracle, Remote Experience


Delta College - University Center, MI
A.A. Associates Degree, Focused in Web Information Technology